The Home Depot
750 contact center employees laid off before the holidays

On Monday, December 3, The Home Depot laid off 750 employees. Our center was responsible for creating installation orders (flooring, kitchens, decor, millwork) for stores in Florida, Alabama, New York, New Jersey, and Pennsylvania. We also arranged all national programs for water heaters and heating/air conditioning. Along with these programs, our center was the contact for customers during the installation process.

Many of our employees had ten to twenty-five years with the company, and our center had existed for six years. Everyone from managers to associates was given the same treatment, which was all that is required by law: a WARN notice.

In March, Home Depot closed its contact center in Addison, Texas, after only nine months of operation. Those employees were given ninety days' notice: thirty days of work and sixty days of pay after the closing of the building. They had job fairs and help during their last thirty days at work.

It is nearly impossible for a person to find work during the holiday season, and it is even more difficult to look for work while still employed. A job fair is scheduled in January, right before our doors shut.

My main concern is not just for the employees but for the customers in the states we support. The stores are not trained to build orders and deal with the additional work required. Also, the company has put a freeze on hiring in the stores. The Home Depot is within the law but morally lacking.

Company: The Home Depot
Country: USA
State: Florida
City: Riverview
Address: 3020 US Hwy 301 S
Phone: 8136353500

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