Empire Today
Defective carpet, sheds, poor customer service

I am so mad right now reading all the bad reviews on Empire's crappy carpet. I had my carpet installed last May buy workman who also damaged my house and couldn't speak English. We had to repaint the wall because off all the marks. I let that go, but then when my carpet was shedding I called to complain. They said wait, it's new carpet, got to vacuum. So I did and went thru numerous vacuum's since they all got clogged up horribly. My poor baby would crawl on the floor and the floor would move with him! I think he ate the carpet too when I wasn't looking, he put everything in his mouth back then.

The carpet lessened up in shedding but was still horrible last January so I called again and they put me off saying it is very rare there would be a manufacturer problem! Reading all these reports, they should have sent an independent inspector out right away. So finally I insisted something be done and they now tell me an independent inspector should call and I have to wait for the call. Well if it's not soon, I am not being so nice anymore, I feel totally ripped off and want every cent back. I spent $4500 for this and I will not have empire re-install again since I know it will be a poor job again. I am a first time homeowner and this is the first carpet me and my husband have ever had put in, I feel totally taken advantage of.

Company: Empire Today
Country: USA
State: Texas
City: Grand Prairie
Address: 2744 Regency Dr
Phone: 8005882300

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