Empire Today
Empire Home Services Poor Quality carpet, not returning phone calls ripoff

On January 13, Empire installed their Major line of carpet (supposedly their "best") in our family room, hallway and stairs in our basement.

It was still shedding/pilling 2 months later. I called customer service and was told that it was normal to shed for up to 3 months.

It is now 5 months after installation and it is STILL shedding/pilling alot and when we vacuum, it clogs it up.

I called Tangela in the Eagan office and they sent out an inspector, who, by the way, showed up at my house without my knowledge. The report said it was a "maintenance issue", meaning our vacuuming 1 time/week wasn't sufficient so that's why the carpet is still shedding/pilling.

I totally disagree with this report and belive the carpet is of very poor quality for what we paid for it.

I spoke with Ron at the Illinois office about 3 weeks ago about this situation and he told me he would speak with his manager and get back to me. He has not called me and I have left 3 messages for him and he will not return my calls. I called Michael Hatak, another customer service person in the national office and he will not return my call, either.

I have submitted a Better Business Bureau report on Empire, but don't expect much to be done by them.

We would like 1/2 of our money back from Empire ($1241.00) due to the poor quality of the carpet.

Company: Empire Today
Country: USA
State: Minnesota
City: Eagan
Address: 875 Blue Gentian Rd
Phone: 6516751000

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