Dell Computers At Dell.com
Antivirus Software Subscription Key Not Replaced After Reinstall

A little over a year ago, I purchased a complete (or I thought) computer system from Dell.com. After I received it and set it up, I discover that I have to purchase a software program (Microsoft Works) which was not included in the package, in order to use the computer. I was not happy but sucked it up and purchased and installed the program. Then the bills came and the interest rate was a whopping 29.99% which made me pay it off as soon as possible.

On March 14 I purchased an antivirus program called F Secure Antivirus to the tune of $66.28 when the bill came it was $76.28 which I paid in full a few days ago.

I purchased an embroidery program, from some one else, and in order to install it, I had to disable the antivirus software. I could not find a way to disable the antivirus software so I uninstalled it. I have the disk and thought I could re install it once the other software was installed.

When I went to re install the anti virus software it ask for a subscription key, which I do not have, as the packaging it came in was long gone. I have never had this problem, with re installing a product that I paid for. I called technical support and was told that since my computer was out of warranty there was nothing they could do to help me with this problem.

I ask them if they could just down load the same version of the soft ware and they told me no.

I now have a product that I paid $76.28 for that I can not install on my computer, which leaves it unprotected, and they refuse to help me in any way because my computer that I purchased from them is over a year old.
This really sucks and shome thing should be done to shut these people down. This is not fair. I am on a fixed income, a senior citizen, and have paid my money for this product and they have the unmitigated gall to give me any assistance or replace this product.
I hope there is some thing you can do to help me with this. I don't think I will be doing business with Dell any more.
Sincerely,
Burned in mississippi

Company: Dell Computers At Dell.com
Country: USA
State: Illinois
City: Carol Stream
Address: P.O. Box 6403
Phone: 8002832210

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