Cingular Wireless
Misleading Proration Promise Leads To $600 Bill

I was near using the maximum minutes of my monthly plan approx. 1 week before the next monthly billing cycle was to begin but I still had many work phone to place & so I phoned Cingular Wireless and asked what were my options to get more minutes, what charges would apply?

I was told by a Cingular Wireless telephone representative that any minutes used over my max would be "prorated" to a plan w / more minutes. She even said "oh, no problem." I said, "great, thank you so much."

Merriam-Webster Dictionary:
PRO-RATE: to divide, distribute, or assess proportionately

To be safe, I asked exactly what would I be billed. I was told "I would be billed my regular bill the additional prorated minutes". I said "great, I don't have to buy a whole new plan. I'll just get charged for the minutes that I actually use."

My bill was usually about $50.00 My bill came in the mail for about $600.00 I was deliberately misled and lied to.

I went to a Cingular Wireless store in person and discussed the details of my situation w / (4) employees for about (2) hrs. We all finally agreed to the fact: There is no way to get more minutes until the new billing cycle begins, "proration" is entirely & deliberately misleading.

Is there a class action lawsuit yet? I am sure there will be, as sure as I live in U.S.A.

Company: Cingular Wireless
Country: USA
State: California
City: Irvine
Site: cingular.com

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