Greendoor Valet
Trash not picked up and charged for missed pickups

My problem is that our apartment management has made a written agreement with this company to service our complex. Numerous times I have complained to my apartment management about our trash not being picked up. I wrote to Green Door Valet about the situation. I put the trash out again by my door on the evening of 2/3 at 6 pm and the following morning the trash was still inside the trash can. I have had problems a couple of times with this in the past. I can understand holidays off or emergencies, but there is a lack of communication or notification to customers of problems that occur. I also do not like being charged every time they do not pick up my trash.

I am paying $1.00 a day for trash pickup, which is $30 a month tacked on to my rent. I feel this company is not professional in its services. If this company is going to be in business, I expect it to at least notify customers of any problems and also have backup drivers and trucks to do the job, and I specifically told the company that. I do not want any problems, I just want to be served in a professional manner if I am going to be charged. My husband even took pictures of the dumpsters full of trash.

Company: Greendoor Valet
Country: USA
State: Texas
City: Austin

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