Citibank
Brooklyn Teller Walked Away While I Waited Over 20 Minutes

I am very angry with the Brooklyn branch on Knickerbocker and Myrtle. I went in to the branch today, July 5th, at around 2:47 pm and the line was long. After patiently waiting, a Latino man told me to step up to the business accounts so he could service me. I slid my card and told him I wanted to get three checks, and I wrote down the names and amounts of the checks. They totaled 5500. He said it would be a $30 charge.

He studied the names for over 5 minutes and then told me he had to wait to get authorization. He left the counter and went in the back and never came back. I was furious because not only did he not acknowledge me to tell me what was going on, he left my account open. I was left standing there for over 20 minutes. I ended up walking off. Thus I had to go to another bank located downtown Brooklyn. Customer service at this branch is terrible.

Company: Citibank
Country: USA

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