AT&T
Never Told About Senior Discount Overpaid for 32 Months

I have been a customer of AT&T since 6/21. On July 12 I bought an iPhone and began a contract through a special offered to my company. Three months later I would turn 62, yet never was it mentioned then, or during numerous subsequent conversations with customer service, that I was eligible for a Senior Discount of $10.00 plus my company discount, and given the option to change my rate plan. So for the past 32 months I have been paying $11.70/mo that I should have been discounted. One would think that if AT&T can manage a worldwide network, they could manage automatic notifications to seniors when they become eligible for a discount, particularly in light of the economy. Now that would be great customer service!

Company: AT&T
Country: USA
State: Texas
City: Dallas
ZIP: 75202
Address: 208 South Akard Street
Phone: 2108214105, 8883876270, 8665930724
Site: att.com

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