Verizon Wireless
Did not fulfill discounts offered/promised

I was researching renewing my Verizon contract & purchasing a new smartphone (my account said I was ready to upgrade).
I was offered multiple discounts including the following:
Free month of service
Matched discount on phone price (offered in store - matched over the phone with a Verizon Wireless Rep.)
With no prompting or questions from me - the phone rep also offered a $10/month discount off the data plan for 12 months.

When I asked if I was eligible for these discounts on the $59 plan or the $39 plan (my current plan) - I was told it didn't matter. If I signed on to the $59 plan - I would still be able to get the discount if I downgraded to my old plan. I was also told I could downgrade at any time & would not be penalized for that.
Since I was told it didn't matter - I decided to try the higher plan.
Over the course of two months I have made approximately 6-7 calls to Verizon to have the discounts applied. Every time I called, the rep said they would take care of it for me. I made it a point to ask if I downgraded my plan would I still get the discount. They responded that I would.

I didn't see the discount on my bill for the first two months.
After using the higher plan for two months - I decided I didn't need unlimited texts, etc.
So, I called again - asked for the discounts to be applied. I was told they would apply them. Then, I asked for my downgrade. I asked again if I could downgrade my plan without penalty & still get the discount.
At not time was I told that they were unable to give the discounts for any reason.

Until today. I FINALLY asked for a supervisor. She kept repeating the same stock answers that on the lower plan the discount for the data plan does not apply. She said she had no proof that anyone promised me anything. So, basically she was saying that I lied about what I was promised.
$120 discount over a year. The discount that made me decide to actually buy a smartphone. And, they will not honor what their representatives explicitly told me I could have. A discount that they offered me without me prompting it.
So, even though I had the higher plan for two months - I did not get the promised discount. Even though their stipulation today said the discount only applied if I had the higher plan.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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