CCI Care.com
Charged $35 monthly for months on free trial, only last credited

My wife checked this company out in September when we were looking for daycare options for our daughter. She signed up for a free trial. They said they needed a credit card on file for the trial so she gave them our Discover card. Starting last month I noticed that there was no change in my credit card balance after making payments. Since my account is set up on autopay I never go into it, but my balance not changing peaked my curiosity. Once into my account I noticed a charge of $35 from CCI Care.com and traced the charges back to September WOW! I called the company and spoke to a rep named Fred, my wife called earlier in the day and talked to a Diana. Who stated that we should of never been charged and that company policy did not allow them to credit back any charges except the most recent charge as an exception, a favor? Thus my follow up call to Fred later in the day. I told him the situation, but he replied there was nothing he could do and there was no one else I could speak to about the situation. I told him we never even used their services, which he confirmed, but again apologized that there was nothing to do. I feel taken advantage of. We are not looking for a free ride and have no problem paying for services rendered, but this is a clear situation of them not willing to listened to us and be very content of robbing us of $735.00 with no remorse.

Steve, Sacramento, CA

Company: CCI Care.com
Country: USA
State: Massachusetts
City: Waltham
ZIP: 02451
Address: 201 Jones Rd, Ste 5
Phone: 8772275115
Site: care.com

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