Massage Envy
Charging for services not received & sent to collections

A company called Massage Envy has offices around the country -several in Denver area. They give you a discount on massages if you use your credit card to prepay for services each month - $49/month. If you don't use the service that month, the prepaid amount rolls over to the next month. I've used their services about 15 times.

In September, I lost my job and have not found a new one. My unemployment is running out soon.in November, someone from the Westminster Massage Envy store called because the charge on my credit card didn't get through. This was because the card had been stolen and had to be cancelled. Also, all my banks have reset my credit card limit to whatever my current balance is, and they're charging me 24-27% interest - so I have no credit cards that can be used for automatic payments. I told them my situation and that I couldn't afford their services for now.

They told me that to cancel the monthly PREPAYMENT for services, they must receive a cancellation notice in writing, (which they have), BUT they say I must pay the account in full before they will stop future payments. I told them I can't afford to pay for Nov and Dec. Since I need the money to pay for food and keep from losing my home, but they're going to keep charging me $49 a month instead of stopping future payments. So, according to their policy, the charges will never end, even if I never use their services again.

I've had 6 conversations with them, all the same. They don't listen. They keep asking for a credit card number to use to charge and keep adding on more debts for services I HAVE NOT RECEIVED and because of their attitude, I will NEVER receive. I'm never going to set foot in any of their facilities.

I've sent them 2 letters explaining my situation (and sent copies to the home office), pointing out that they're charging me for services that have not been rendered, and since I'm broke, I won't be using. They have now sent me to collections instead of just forgetting the "debt".

I think their behavior is shameful, especially in these times. They should be publicly shamed for being so heartless. It would be another matter if they were trying to collect for services rendered, but that is NOT the case!!!

Company: Massage Envy
Country: USA
State: Colorado
City: Westminster
Address: 10449 Town Center Drive Suite 600
Phone: 3034661818

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