Sears
Air Conditioner Stopped Cooling, Warranty Service Fee Demanded

The Kenmore air conditioner wall unit that I purchased in July has stopped working. It no longer blows cold air. I've been told that it needs freon and that something else is malfunctioning and need repair. I have only used this unit for three months of each of the years that I've had it. Sears advised me that I no longer have warranty service and i must pay $109 for a man to come out and look at the unit. I understand that I have a limited warranty, 5 years, for the sealed refrigeration parts. I had a technician come to the apartment who said the unit needed freon and that he had to take it in for repair and that it would cost $365 to correct the problem. I do not feel that I should have to pay a $ 109 service charge plus parts and repair for a unit that I've only used for approx. Eight months. This unit is obviously defective. I want a replacement unit.

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
ZIP: 60179-0001
Address: 3333 Beverly Rd
Phone: 8472862500, 8007623049, 8472210842, 7083453667, 7089221500, 7084896422, 8155446533
Site: sears.com

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