Orbitz.com
Awful customer service

My father was hospitalized and needed to cancel his flight. I submitted the appropriate paperwork and Orbitz told me that they would issue a credit and the airline waived its change fee. When I went to re-book the ticket, they had no record of the resolution and I ended needing to resubmit everything. Hours of my time wasted on the telephone and re-gathering documentation. Their customer service was incompetent.

Company: Orbitz.com
Country: USA

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