HotelSavings.com
Consumer Report

I accidentally made a hotel reservation through these guys. I had Googled the name of the hotel chain I wanted, wasn't paying close attention and thought I was on hotel website, made reservation. 10 minutes later realized I had wrong checkout date. Seems you can't change your res online at HotelSavings. Called. They said they'd have to cancel it in order to change it, and there was a $10 charge for that. I asked "Mark" to speak with his supervisor, who turned out to be named "Obama" (no relation)."Obama" was not willing to waive the $10 "service fee." I asked to speak with *his* supervisor, and he said he doesn't have one. Supposedly, I will get credit for what I paid this outfit (less $10) in 7-10 business days, so I'll have to keep my eyes open, because I DO NOT HAVE ANY TRUST IN THIS COMPANY'S BUSINESS PRACTICES, and they DO NOT CARE ABOUT SERVICE. How many people are they ripping off $10/day? All I wanted to do was change the res. No big deal! Do not use. I asked for mailing address so I could send complaint registered mail and they said there was no mailing address. Uh, ok. I should have asked where to send the check; bet there's a mailing address for that!

Company: HotelSavings.com
Country: USA
State: Texas
City: Plano
ZIP: 75024
Address: 4940 McDermott Road, Suite 300
Phone: 8778075650, 8882531628
Site: hotelsavings.com

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