Comcast
Charged After Cancelling and Conflicting Quotes on Downgrade Pricing

I have been a Comcast customer for a year now. I'm currently not working so I'm cutting down on bills where I can so Comcast was a bill I needed to cut. I have worked in customer service all my life! To sum up the story I called them a few times asking about downgrading instead of canceling I called about 3 times to downgrade each time I wrote down the price I was quoted I was told just internet would be $29 then $49 then $60 so I was done I just decided to cancel and this was 4 days before my payment was due payments are for the month of service you are about to receive so I was told I would have no more payments and I had 30 days to return their equipment.

Today I check my bank account and they have taken money out and the amount they took out is an amount I have never even paid previously I have no clue where they got this amount from, so I call and say I canceled my account why did you charge me they say I don't see that we charged you...? Maybe call us tomorrow and we will be able to see if the charge is there and have you returned your equipment I said no cause I was told I have 30 days to return the equipment he said what I've never heard that I always tell customers to return the equipment as soon as they can.

I said well you say as soon as they can so how many days do you have to return it. He says I don't know. OK so if you don't know how long then why are you telling me that 30 days isn't correct cause he doesn't really know what is correct!!! I currently don't have the money for cable tv and internet but when I do have the money I won't be returning to Comcast because of all the SH*T they put me through! They have so many workers so many offers so much bull stuff going on that they can't keep their policies and prices straight and customers like me who call back and get a different answer to each question just shows how retarded these people are!!!

Company: Comcast
Country: USA

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