Home Depot
Online Light Fixture Order Cancelled but $186 Still Charged

Last week I made an online order to Home Depot. I was ordering a light fixture for friends in CT. I successfully made the order and was excited for my CT friends to get it within the promised 2-3 days. I waited a week and finally got a letter from H.D. saying they were out of stock on that item... I said that was fine and that I would like to cancel my order at that time. With an attitude on the other end, she made the change... or so I thought. The very next day I was charged the 186 dollars anyway! It was taken from my account...

I called Home Depot. They said they did not charge my account and that it was cancelled. I however was online with my bank, reading the statement right then to her over the phone, and it was indeed taken out. She still denied it, and after putting me on hold for 10 more minutes, she came back and said she had double checked and the charge was never taken from my account by them, I guess I was seeing things. Hmmmm, it was very frustrating.

I then called Visa and my bank and told them the situation... They informed me that Home Depot had taken the money, and because I cancelled my order they had 30 days to put it back into my account! Can you imagine! I never even had the item in the first place! My bank did go further and investigated the whole situation, and after 2 weeks I finally was reimbursed my money... But I will never ever ever order from them again!

Also, while shopping with my husband for a rug a few weeks ago, we were quoted a price of 285 dollars at the rug department. Then when we got up to the register, the sales lady rang up 360!! We said there had to be a mistake. She just looked at us like we were aliens! We said we were not going to pay that and asked if she could ring it up again, maybe she had made a mistake. Nope, she rang it up again and it still rang up 360! Now we were doubting ourselves and hauled this huge carpet all the way back to the guy who cut it. He did calculations on his calculator and came up with 285 once again. We said the lady who just rang us up told us it was 360! He then wrote the price on the carpet in black marker and even initialed it...

We went back to the register, to the same lady, and this time she did not even ask questions or attempt to ring it up again. She called back to the rug department and asked if this person who initialed our carpet really did so... as if we did it ourselves, like we were thieves or something! We could not believe it, and the customers behind us, who had no clue what was going on, were also looking at us like we were trying to pull a fast one. The person from carpets came up front and verified that he did indeed initial the carpet and it was indeed going for 285. He also pointed out to this cashier that she was reading the numbers upside down!!! She made no apologies to us at all. Neither did we when we left the store... without the carpet, and with her standing there wondering what she should do with it!

Company: Home Depot
Country: USA
State: Maine
City: TOPSHAM

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