Best Buy
ILLEGAL withdrawal of funds from checking acct

Had anti-virus protection installed on new purchase of a laptop computer in 2010. Did not authorize or sign to have any auto pay or access to bank accounts.

When checking the balance on my checking acct in Sept. discovered a 42.59 withdrawal for renewal of anti-virus protection. Was not notified either by mail or email and had no knowledge of this until I discovered the withdrawal.

I originally paid for the computer using by debit card. Called the Jensen Beach store, and was told they could not help me. Gave me 1-888-BESTBUY to call.

After speaking to a representative for over 20 minutes, only to be told it would take 1-2 "billing cycles" to receive my refund (which is 30-60 days), I asked to speak to a supervisor.

I was on hold another 15 minutes. The supervisor "Chiquita", came on the phone, and basically told me the same thing.

I told her that I was going to charge BestBuy interest to keep my money tied up for 30-60 days. She then hung up on me!

If this is not illegal, IT SHOULD BE. I will NEVER buy anything from Best Buy again, and will tell everyone I know to steer clear of these ripoff Con Artists!

Company: Best Buy
Country: USA
State: Florida
City: Jensen beach
Site: bestbuy.com

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