Dell
Laptops arrived with 500GB drive instead of paid 750GB upgrade
- 04-12-2012
- 28
I am retired military. Recently I used the military web site (www.aafes.com) to order a new laptop from Dell. The AAFES web site gives you access to a discounted Dell web site. I ordered a 14r laptop with an upgrade to a 750GB hard drive.
I was happy to receive my laptop in only 2 days, but was disappointed when I found that it only had a 500GB hard drive. I contacted Dell and they immediately overnighted another laptop to me. I would have been happy, but this one also had only 500GB when I had paid for 750GB. I contacted Dell again and don't hear from them for 2 days.
After I emailed to request a status, they called and offered my a 750GB external hard drive. This was not acceptable to me and asked to get my laptop with the 750GB hard drive I had originally ordered. Dell told me they were not able to build that laptop and something was wrong with their web site. I expressed my concern that I probably wasn't the only person that had received the wrong upgrade.
I have wasted a lot of my personal time starting up new laptops with all the downloads, dealing with Dell personnel, and waiting for the wrong laptops to be returned.
I told Dell that I would be happy if they substituted the 14z that was only $18 more when going through the AAFES web site. Dell countered offered a $100 discount coupon. This would have been OK, but I had to order through another web site that didn't have the same military discounts AND I had to pay almost $50 in taxes that I didn't have to pay through the military site.
I am really concerned about how many people may have ordered a 14r with an upgraded hard drive and have not received it. Dell told me it was impossible, and didn't believe me until they had a technician remotely log on to the two laptops I had received. I know if someone like my parents had ordered the upgraded hard drive, they would not know how to check to make sure they got what they had ordered. I urge anyone with a Dell laptop to check and make sure they received the correct hard drive.
Company: Dell
Country: USA
Site: dell.com