Hewlett-Packard (HP)
Repair Created Three New Problems and Slow Shipping Box Process
- 10-02-2012
- 1
I'm incredulous that an organization the size of HP cannot afford to provide decent customer support. I sent my laptop in for repairs, they fixed that problem but created three new ones when they repaired it. I need my laptop repaired in 8 days, which is well within their capability, but they want me to wait 2 business days to receive a cardboard box and shipping labels.
I already have the same box, and I'm willing to deliver the box to FedEx for them, but they won't authorize that because it's not procedure. I've spent all day attempting to resolve this issue and no one at HP is willing to help, they just keep telling me it's not possible.
I've suggested they overnight the box to me, but they won't do that either.
Keith
Company: Hewlett-Packard (HP)
Country: USA