Century Link
Billed After Cancelling Internet Stuck at 1.5 Megs

I ordered internet and was promised the speed of 10 megs. When I installed it all I could get was 1.5 megs.

I called them and started troubleshooting and could never get it to go to the 10 megs, we tried for the next 5 days to get it but it never worked.

On the 5th day I decided just to cancelled because it was not working correctly, they did offer to send a tech but by this time I was very unsatisfied and frustrated with there service.

I still had my Time Warner cable internet so I just stuck with them. Never had a problem with time Warner internet. 15 to 20 megs plus. Little pricey but hey I get the speed so ill just stay with they higher cost.

A month later I get a bill for $40.50 from centurylink, when I called them they said that that is the amount I have to pay.

54.95 prorated charge
-32.97credit adjustment

Company: Century Link
Country: USA
State: Arizona
City: Phoenix
Address: P.O. Box 2961
Phone: 18007883500
Site: centurylink.com

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