Century Link
30 Day Money Back Guarantee Refund Denied, Billed Months Later

30 Day Satisfaction Guarantee is nothing more than a hoax.

On June 9, When signing up for Century Link High Speed DSL internet, the site, literature and bill and customer service rep all assured me that if I was unsatisfied for any reason, I could cancel within 30 days and receive a full refund.

Well, during the first 14 days, I called several times to complain about the slow speeds. It was slower than my old dial up, yet I was paying for the fastest speeds they had available. They kept assuring me they were fixing the problem and promised to call me back. Every time I was promised a phone call, it never came and I had to call them back and start all over. This went on till day 28. Finally, I said forget it. I want to go back to cable. I asked for my entitled refund.

First, they claimed that I had to request it 5 days before the 30 days were up.

Company: Century Link
Country: USA
Phone: 8887238010
Site: centurylink.com

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