Netflix
Nine Support Calls Failed to Fix Streaming Outage

The last 3 days I lost the ability to see movies only through Netflix. On 9 different calls within 24 hours, I was told different things from each Tech Support, all of them talked over me when I was talking or asking a question - never resolved the problem and blamed my internet provider, the Samsung blue ray disc anyone! They refuse to take responsibility for their streaming not working. After having my internet provider come to my house and talk to me over the phone, and having Samsung explain to me how it was Netflix's problem, I left Netflix streaming and delivered video. The last CSR Kim distinctly said she would send me a confirmation number for turning off the service and refund me my $23.98. Well, I got a form letter and no confirmation #, I had to call back. I am now going to the bank to make sure they don't continue to bill me as I have read on other complaints on Ripoff!

Customer service is a sorely needed service! No one that I have dealt with at Netflix, was knowledgeable in technical support and the majority downright rude.

Company: Netflix
Country: USA
State: California
City: Los Gatos
Site: netflix.com

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