Comcast
Complaint payment fee

My wife and I have been Comcast consumers for at least a decade, our respective families going back further than that.

Recently my mother was diagnosed with Alzheimer's disease after a serious period of mental upheaval. I opted to move her back to the city we are living in.

After paying the remainder of the balance left on her account, we received a statement from Comcast showing "YOu have a credit balance of -6.25. Make no payment!" We filed the statement away, glad to have yet another loose end tied up.

Just today we received a bill in Mom's name from Comcast stating that she owes them over $200.

My wife called Comcast immediately to find out what this was about. After being referred to another department (phone 888-810-6520), her call was taken by a rather questionable rep who refused to explain anything and just said "In my personal opinion, you should just pay it." My wife was so disgusted she got off the phone.

I called this number back and was answered by a "Jessica". I immediately requested to speak to Jessica's supervisor, due to the way the previous rep had behaved. Jessica promptly hung up on me without a word.

Thinking the disconnection might have been a mistake, I called back again and got a "Shamika" (?) on the line. When I requested to speak to the supervisor she became very rude and refused to do so. I told her I did not want to discuss this issue with anyone but a supervisor and she refused bluntly. Eventually, she informed me she was not going to connect me with a supervisor and that she was releasing the call (in other words, hanging up on me).

Suffice it to say that we are completely furious over this matter and are now making preparations to cancel every Comcast service we receive. We will make one last call to Comcast within the next week in hopes of wrapping this issue up easily, but I frankly do not hold out any hope whatsoever at this point.

Company: Comcast
Country: USA

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