Best Buy
Software Refund Took Hours and Extended Warranty Coverage Denied

Bought a computer from them or I should say my wife did using our credit card. Sales man sold here all kinds of software that wouldn't run on the damn thing! When we return to try to get our money back it took 4 1/2 hours to get them to refund the money for the software! That was just part of the nightmare!

We purchased the extended warranty. A few weeks after bring the computer home and having nothing but problems with it HP decided to either buy back or upgrade us to a better model. Like an ass I took the latter and also continued to have problems.

Everything has been replace at least once. To make a long story short after making repairs on the second computer a few time I called with a problem and the gal from Best Bendover tells me that they have the 8140 on record (First one purchased) and the 8160 is not covered! I explained to here that of course it was because they had fixed the damn thing at least a dozen time!!! We anyway I'm changing the name of this heading to Best Bendover because that's just what they did to us!!!

Company: Best Buy
Country: USA
State: California
City: Fullerton

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