Dell
Printer Stopped Feeding Paper Two Days After Warranty Expired

Wow! What a horrific experience I had. I bought a Dell computer and printer in 2005 after I received money as a Xmas gift. It was probably the dumbest thing I have ever done.

I know how to take care of a computer, since I am a Computer Science major. I am currently only using 10% of my hard drives capacity and I run a virus scan, defrag, and error checking on my computer on a weekly basis. The computer started giving me hell a few days after the warranty expired. I seem to have fixed the problem with that.

The printer is a different story. Only 2 days after my warranty on it expired, it would no longer accept paper! When it would actually print, it would feed the paper in crooked. I tried realigning the printer and everything else you can with a printer and nothing worked. I finally got so fed up, I unhooked the damn thing and hooked up my mom's old HP printer. I have had no problems with that even though it is at least 6 years old!

I called Dell to complain but they did nothing. They said since the warranty was expired, they could not replace the printer. The lady then informed me I should've purchased a longer warranty! Uh I'm a student and I can't afford that! I was lucky I could even afford a printer and a computer in the first place.

I will never buy a thing from Dell again and I hope no one else does either!

Company: Dell
Country: USA
Site: dell.com

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