Cisco
Fourth Linksys router in five years failed right after warranty

I've purchased 4 Linksys wireless routers in approximately 5 years time & it seems my eyes are opening up to a possible scam going on. I purchased the latest router about 1.5 years ago and recently began the cycle of problems again-trouble gaining accessing the internet by way of the router. Did the same old routine, contacted my internet provider went through all the checks and was told as usual "it is your router" Contacted Cisco/Linksys call center in India, yeah that's right where else! Could barely communicate with the rep. Explained that I've invested a lot of money in their products & they keep failing? Of course the rep tells me what they always do "your warranty for tech support has recently expired" (it's a 1 year warranty) when I explained that this was the 4th router of theirs I've purchased in 5 years & asked why they keep breaking down shortly after the warranty expires, she told me that she would help me & said it's probably not broke she just needed to help me regain a connection however that would cost me a one time fee of $29.99 and that would only provide a 14 day guarantee! Holy smokes this is the same crap & run around I get every single time! In the past I'd politely tell them "no thanks, for that amount I'll just buy a new one" but today I am fed up! Over the edge realizing that this might be sucker bate & I am now smelling a big fat rat! This doesn't add up and now I'd like to know how many millions of others they are making money off of unfairly? Time to call them on this! Something is very fishy! Either super crappy products that don't last barely over a year (which all the Tech people I've spoke to said that's unreasonable) or this is a tactic set up by them to get you to call their Tech Support and Nab you for extra money $!!! Someone really needs investigate what's going on! I vow never ever-ever to purchase another cisco product! I think 4 routers in 5 year is enough!

Company: Cisco
Country: USA
State: California
City: Irvine
Address: 121 Theory Drive
Phone: 9498233000
Site: myciscohome.com

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