Linksys By Cisco
Webcam remote access never worked and online support was unhelpful

I purchased this webcam and hooked to a Linksys by Cisco Wireless-N Router (WRT400N) to monitor, while away from home. I ran through the setup and the cam seemed to work fine, while accessing it via my wireless network. Once away from home, I tried to access the webcam using it's IP address with broadband connection. This is where my problem begins and it has never been resolved.

I contact Linksys by Cisco support online and they said that I would have to be home, in order to access the webcam locally to setup for web access. Once home, I contacted support and they gave me the round-around never able to solve what would seem to be a simple issue. My Linksys by Cisco Wireless-N Router sees the webcam, no problem, how hard could this be? NOT!!!

The access utility that ships with the webcam is a joke! It's a rinky-dink app that looks like it's from the DOS era. Turns out, the way I can access the webcam is via my local wireless network. Forget remote web access. Lot good this does me when I'm away.

I spent two hours with their online support, changing numerous settings, re-installing, and with obvious language barriers. The rude support person told be to get someone who knew more about networks. Hey dude, I was certified with wireless networks and did successfully setup my own.

More on the webcam, the motion detection is lousy, slow, and misses what suppose to be recorded. I would not recommend this webcam, until that improve the software and support.

Company: Linksys By Cisco
Country: USA
State: California
City: Irvine
Address: 120 Theory Drive

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