Cisco - Linksys
Two defective WRT160N routers in a row and refund refused
- 02-20-2010
- 29
I just spent 3 hours on tech support for wrt160n router that would not allow wireless connections. I am a computer repair tech. I have been doing this for about 12 years. All I want from them is a refund on these two wrt160n routers. The second is the replacement. They insist on replacing the replacement router with the same router. I don't want this router that do not work for a third time. I told them I will take any different wireless N model. Even if it is cheaper and they refuse. I bought 2 of these expensive routers and I am stuck with the loss. Or I have to go through the whole process again. Cisco needs to learn some manners on how to treat their customers.
Why usacomplaints.com? Because selling a bad product then the replacement that is also bad is not enough. They will then refuse a refund or any reasonable resolution.
Austin
Company: Cisco - Linksys
Country: USA
Site: linksys.com