Hp
Known motherboard defect in HP Pavilion dv2945se laptop

Less than three years ago I purchased a HP dv2945 computer and it has already broken do to manufacture defect. After diagnostics it was found that my system has a motherboard issue that is universal across most of HP's dv branded line.

HP customer service was rude, failing to acknowledge the issue saying that it was not a manufacture defect. If you don't believe me look at some of the Class-Action lawsuits filed on similar products and look at the product reviews on CNET.

HP customer service quoted me $330 tax to repair the product's motherboard but HP knowingly knows that this motherboard will fail again in the months after.

Quotes from reviews

"Warning! There are major problems with the complete line of HP Pavilion with NVIDIA chipset's. HP knows about the problem (check out the forum on HP? S web site) but they continue to sell these pieces of junk without support. If you have one of the HP Pavilion DO NOT install the patch NVIDIA recommends, this patch only forces the cooling fan to run continuously which delays the eventual failure of the video portion causing the laptop to become useless past warranty.

Quote? S from Class action law suit. (Line 24 & 25 of page 6)
?? The NVIDA GPUs is not robust enough to withstand normal operation?
?? HP Confirmed the NVIDIA GPU Defect in an Internal Investigation?

Basic response from HP when notified of the failure past warranty, enjoy your brick and thanks for the money, sorry can? T help you without a large expense on your part."

HP even released a update to try to make the laptop last pass the free warranty. Surprisingly the FCC has done very little in this area to help consumers.

If you have had the same problem or would like to help bring this case to justice please call HP's main office at (650) 857-1501 or email HP's CEO here.

Company: Hp
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 16508571501
Site: hp.com

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