Hewlitt Packard
DEFECTIVE NVIDIA VIDEO CARD in 9700 series pavillion is not recalled
- 04-23-2009
- 81
My computer is a HP Pavilion dv9700 CTO Entertainment Notebook PC with the same grey screen and lines. It is just out of warranty and HP said it is not on the list to be fixed, it also has a NVIDIA 8600 graphics card. It would be over 400 with shipping to get my $1600 laptop fixed. Their initial fix for these products was to send out a BIOS update that turns the fan on these hot graphic cards, so that they run all the time in order to extend their life a few months until the normal warranty of the laptop expires. Other companies have noticed the problem with the NVIDIA chipsets and have recalled their products, but not this company. I called two different support numbers and emailed but they still say that because I am out of warrant that they are out of service unless I want to buy it, and what would I get, most likely a replacement motherboard that would probably fail in another 12-15 months.
Company: Hewlitt Packard
Country: USA
State: California
City: Palo Alto
Address: 300 Hanover St