Hewlett-Packard (HP)
Pavilion dv2799ea Faulty NVIDIA Graphics Chip Repair Refused

My HP laptop has stopped working as a result of an NVIDIA faulty graphics chip. The HP Pavilion dv2799ea is now unusable unless I replace the motherboard. I am horrified to discover that lots of other models with the same problem have been granted a free replacement motherboard but my model is not on HP's list of products they are prepared to repair, therefore apparently I am not eligible for the 2 year extended warranty and repair.

My laptop is less than 18 months old, cost £1000 and I now have to pay out £300 to have it fixed!
This has got to be the worst experience I have incurred from any product or company in my whole life.
How come HP will replace other models with the same problem but not my version?
This is apparently a known issue across the world and NVIDIA have admitted they have fitted models with this faulty chip so surely it is HP's responsibility to repair anyone's laptop that has this fault?

I bought this expensive equipment from HP in good faith, trusting that they would supply a product that would be reliable and of excellent quality. Quality worth spending £1000 on... What I got? A low end budget laptop version that is faulty just outside of the years warranty and an expensive repairs bill!
I wish I had only bought a cheap one. The blow would not be so bad.

I warn anyone out there who thinks that spending a lot of money with HP will buy you quality and durability. Think again! HP are obviously happy for their customers to be out of pocket and apparently are not concerned that customers would not buy from them again. I could now never recommend their products to anyone, their products are not worth the money and the after service is even worse!

If anyone has any ideas as to how I could get this problem fixed without it costing me £300 I would be grateful. I cannot afford to get it repaired right now so will be without it until such time as I can get the funds together.

When I bought this 'special edition' I did not realise at the time quite how 'special' it was going to end up being.

I would also be interested to hear from anyone who has the same model and has experienced the same issue as myself.

Company: Hewlett-Packard (HP)
Country: USA

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