Msn
Billed $21.95 for 18 months for Dell free MSN offer never used

I too have been billed fraudulently by Microsoft Online Billing Service, bill. Ms.net WA. Sadly, it's been $21.95 for 18 months (395.10). Today I finally spent an hour to speak to a live, living, breathing credit card fraud representative that had the contact number for MSN at her fingertips. It's 1-800-386-5550, a number I've otherwise been unable to ferret out. MS was kind (?) enough to refund 3 months of charges (65.85.

The accusation was "why did I wait so long to contact them?"

My response "because MS is the only charge I've ever had on my cc statement that didn't include a telephone contact number."

A poor excuse, but I'm pretty busy, and rarely near phones during business hours.

My story began from a computer purchased from Dell 11/99. It offered FREE MSN for 6 months. Having 2 ISP's I wasn't interested in MSN and removed it from my machine. I never accessed it nor activated it, yet I was billed anyway. By August my first billing, I'd forgotten all about it.

It looks like I'm not the only one duped by this scam. I'm surprised Dell is involved!

I'd gladly join a class action suit to recoup more of my losses and dish out punitive damages to discourage such fraudulent practices by MS and others. I never got a choice in MSN providing internet access for me, much less paying for it. Besides, it's an inferior service to what I already have, broadband!

Company: Msn
Country: USA
Phone: 8003865550
Site: msn.com

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