Microsoft Online Service
Billed $44.00 for unrequested services, then two hours on hold

I recently received on my banking statement a charge from Microsoft Online Service of $44.00 for something or another; as I do not usually use MSN's pay usage services (other than Xbox Live, which is $5.95 monthly), I was alarmed as to why my account would be billed - especially if I'm being billed for something I didn't order or receive...

I attempted to contact MSN via phone (there is a number listed with all transactions, the number listed for this one was 800 386 5550), sat on the phone for two hours without reaching a single member of the customer service staff; could it be MSN has fired their human staff, or was everyone on a 2 1/2 hour cigarette break?

I would like an explanation as well as a full refund of all monies illegally collected for non-specific and non-approved services by Microsoft.

Company: Microsoft Online Service
Country: USA
Phone: 8003865550
Site: msn.com

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