Paypal
Refused to Reverse $400 Website Deposit, Chargeback Declined

I needed help with a website project I had. I saw this company online, based in India, who told me they had the competence to help. I was wary of using my bank directly, as I thought Paypal would offer me a higher level of protection if the people turned out not to be who they said they were.

I decided to go ahead with them, and they asked me for a $400 deposit. I actually had a tight deadline to finish this, and it would have been cumbersome to go and find another person. I agreed and sent them the money through Paypal.

They got back to me quickly, but to my disgust and paralysis, they sent me a solution from someone else from some place. It was not even like I could do anything now, as my deadline had passed.

I called them about this, and they claimed what they did was acceptable business practice. They did not respond to any further phone calls from me. I wonder if this is the place to name them? Though I am guessing you all have better sense than to work with someone in a far flung place.

Anyway, my beef with Paypal is that I messaged them imploring them to help, e.g. reverse the transaction. They churned out a mechanical set of responses, saying that I had not bought a product so they would not help, and then stopped responding too. I also tried to issue a chargeback via my bank, but my bank declined it on the basis that Paypal were upholding the legitimacy of the transaction I had with that 'vendor', if they can call themselves that.

This experience makes me think anyone can now use Paypal to carry out their professional services and just scam people through this idiotic technicality Paypal seems to enforce. I feel ripped off, as up until this point I fell for the hype friends were telling me about it being a 'safe' place to conduct business.

I hope what I am sharing can be of use to you all.

Company: Paypal
Country: USA
Site: paypal.com

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