Time Warner Cable
Deceiving Contract

I've signed up with TW about a year and a half ago. 24 mos contract, including Cable TV, Broadband connection and phone. I am having connection problems all the time; plus, my landline phone and the computer are on the same modem, so when one is out, the other one is out as well. I called TW and was advised to disconnect the modem, both cable and power, wait 20 sec, then reconnect. This works, but why in the world I have to do this in the first place? Besides, when the internet connection is lost while I'm in the middle of doing something on the net, it's very inconvenient to say the least. Imagine you're writing an important e-mail or are in the middle of IM, and boom, disconnect. Unscrew the cable, unplug the power, wait 20 sec, put everything back together, wait some more, everything is back. At least for a while.

Now, to add insult to injury, a few channels seem to take off over the period of time. First it was channel 50, can't remember its name, but had to do with fashion, I enjoyed it, but okay, will have to do without. Now, it's a TRU TV channel. So I am calling TW and am advised that this one is moved to another number which I can't have as well unless I get a box with remote with a price attached to both, plus an increase of a few $ per month. I told them I couldn't afford that. The end of the conversation.

BTW, before I was connected to the rep, I was asked whether I want to be contacted for a feedback, I answered affirmative. Guess what? No call. My guess is that the rep was concerned about a negative feedback. She could tell I was not happy. I told her that I will google my way to complain.

As of now, I am trying to figure out my way out of the contract and the possibility to sign up with AT&T. I was with them before, and no problem. The only thing is, their U-verse might not be accepted by my condo association. And of course, I am still under the contract with TW. I have to keep my end of the deal, but they don't. Rip Off.

Bottom line: I want to be able to view at least a few of my favorite channels as I used to, without incurring the extra expenses. And, I do not want my contract with TW to be automatically renewed at the end of this year.

Company: Time Warner Cable
Country: USA

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