6pm.com
Slow/inefficient customer service

Jim1743
02-27-2011
17

If this is Zappo's sister, then I would hate to meet his mother.

6pm.com doesn't compliment it's subsidiary, Zappo's (which provides a positive customer experience).

I am not impressed with the service / efficiency provided by 6pm:

1.) 5-7 days to receive a reply by e-mail.

6pm.com pledge... Thank you for your email! Please do not reply to this
message, as this is an automated response. We are committed to answering
your email within 24-72 hours. Your ticket number is...

Result... Thank you for contacting 6pm.com Customer Service! We are very
sorry for the delayed response to your e-mail. We have had an unusually
high queue of e-mails that are being answered in the order they were
received in.

2.) charged me for a canceled item.

Result... It looks like the order was indeed canceled, but the refund was not processed. I apologize for that. I will issue the refund of $45.95 back to your Mastercard straight away. Please allow your credit card company or bank anywhere from 2-10 business days to reflect that refund on your account.

3.) no acknowledgment of receipt of merchandise within 72 hours.

6pm.com pledge... Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. You will be notified by email once your return as been processed. Result... Delivered to 6pm.com returns SHEPHERDSVILLE, KY 40165) on 02/22 today's date: 02/28 (Used USPS tracking/confirmation).

4.) credits not reflected on statements efficiently

6pm.com. Pledge... Apply a credit to your credit card or original method of payment within 7 days