Dell
Warranty Doesn't Cover, No Replacement Available, Only Return

I bought the Adamo laptop on the 27th of January only to find a broken sim card tray, scratches, and loud static from any headphones when plugged into the headphone jack. My warranty was also out of date. I called on the 2nd of Feburary, or 1 day after I received the laptop to resolve the issue. I was told that I would be getting a replacement or perhaps an upgraded replacement that would arrive within 8 business days. This conversation took roughly an hour and half a dozen transfers.

I called Dell today (8th) to check the status of my replacement only to find out that the reference number was from 2002. Then I was told that a replacement was not available and I would have to get a refund, however, I should check for more options. I got transferred over a dozen times, stayed on the phone for almost 2 hours, and got dropped 2 times. I was then contacted while having dinner and then dropped again.

Basically, I am told that my warranty does not work in my situation and that I would have to get a replacement. And since they are unable to figure out whether or not I will be getting a replacement, I would have to get a refund. This is almost as if the warranty is inapplicable in any situation. Other than the indian representatives whom I can't understand very well, I believe Dell should at least resolve my problem with the replacement/warranty.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way

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