Dell Inc., Dell Computers
Replacement LCD screen under warranty not shipped, calls dropped

I called Dell on June 9, to order a replacement LCD screen for my Inspiron 1545. It is still under warranty and they should have simply agreed to send the replacement. I had to request a supervisor and even then was completely blown off. Not only was I blown off, but any evidence of my call was also deleted. When the part I had been told would ship did not arrive, I called back. I was bounced around, hung up on-multiple times, and given no alternative other than to report them.

My husband was a Dell tech just 2 years ago. Dell's usual procedure for a screw up this big is to escalate the call to a Same day, 4 hour service call. They should have offered to ship the part to me within 4 hours. Instead, I was told I would have to wait to have yet another manager call me back and see what he decides.

This is ridiculous! I do not need a technician, just a part!

Do NOT purchase a Dell anything! They will not honor their warranty. All you will get is to be bounced around half the population of Mumbai.

Company: Dell Inc., Dell Computers
Country: USA
Site: dell.com

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