AT&T Internet Service
Under 1 Mbps internet despite paying for 3 Mbps

I am paying AT&T for High Speed Pro Internet service and am supposed to be getting 3 Mbps, however, I get less than 1 Mbps. Sometimes, I only get 0.40 Mbps, which is less than one-fourth of the speed I should get. I constantly check the speed I get by going to the free speed report test at speedtest.net. I have contacted tech support at AT&T repeatedly regarding this slow Internet speed. Tech support said I was 13,000 ft. away from central line, and maximum distance for 3 Mbps is 10,000 ft. And told me to downgrade to a lesser speed. Upon contacting AT&T Phone support, the representative says I should be able to get 3 Mbps. I definitely am not getting what I am paying for. I cannot downgrade, because it will become impossible to even get on line. AT&T was recently sued over this problem (people getting far less speed than what they paid for), but unfortunately, I was not aware of the lawsuit in time to be included. When I first upgraded to High Speed Pro, I was getting over 2 Mbps, but over a few month's time it has dropped to almost nothing.

Company: AT&T Internet Service
Country: USA
Site: att.com

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