Verizon FIOS Internet
Paying for 15 Mbps Fios Internet, Receiving Only 1 Mbps

You don't get what you pay for with Verizon FIOS internet: I am a FIOS internet account holder from Huntington Beach, California since June 23rd 2009. At the time of opening this account, my understanding was that for 50-60 USD per month, my FIOS internet download speed was going to be up to15 mbps. According to a Verizon associate Freddy and his supervisor Alvaro, the maximum download speed available for my area up until now is only up to 1 mbps.

The associate offered to lower my monthly payment from 59.99 to 44.99 per month. Repeat internet speed tests from multiple sources including Verizon confirm the statement of the Verizon associate. I understand your company's disclaimer that internet speed may vary, but the difference between 1 and 15 is significant and should be reflected in pricing of service plans.

For the last 28 months, I have been paying for internet speed up to 15 mbps, while Verizon only provide service for internet speed for only up to 1 mbps.

On their website, the current offer for FIOS internet for residents in my area is up to 3 mbps download for 64.99 USD. This is far from the truth based on repeat speed tests and the statement from a Verizon associate mentioned above but not as grossly misleading compared to the terms of my contract.

They owe me (59.99 - 44.99) x 28 months = $420. Tell me if this demand is unreasonable.

Company: Verizon FIOS Internet
Country: USA
Site: verizon.com

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