Dish Network
Internet Delivers 0.8 Mbps Instead of Promised 1.5 Mbps

Dish Network is the most unethical corporation I've ever done business with. I recently signed up for internet service at 1.5 mbps and was extremely disappointed to find that the maximum the company's satellites and available bandwidth are only capable of is 0.8 mbps. When I called to complain the customer service representative told me 0.8 mbps was actually a GOOD speed for their service during peak hour use. I complained that I signed up for, and am paying for, 1.5 mbps; the representative replied that unfortunately they cannot provide that service. I called back a couple of weeks later to cancel the service and was shocked by the poor and unethical responses.

Aware that I was under contract I asked they waive or significantly reduce the cancellation fee because their service was misrepresented and unacceptable. Dish was not willing to negotiate at all and told me that 0.8 mbps IS an acceptable speed, regardless of the speed I was paying for. Or the speed their contract stated they could provide.

To top it all off, I have to remove the equipment (satellite and modem) and return it to Dish. Even if I pay to have one of their representative come to my house and remove the equipment, he will only hand it to me so that I am responsible for safely returning it. I would never sign a contract with dish network again, they are unethical, provide poor service, and have no concern at all for their customers.

Company: Dish Network
Country: USA

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