AT&T DSL Internet
Evening DSL Speeds Far Below Advertised Range, Congested Router Blamed

I join in with the hundreds of others who have been subjected to continued degradation in their AT&T Internet speeds. My speeds, with the exception of maybe two hours each day (early morning) are less than 1/2 the advertised slowest speed (I have high speed Internet Elite, with a guaranteed range of (3.1 to 6.0 MBPS download). My average speed has been between 1.2 and 2.1 MBPS for the past month or more. After a technician was scheduled to look into the problem, the appointment was canceled and I was give the opportunity to speak directly with a human. I was told this is a congested router problem, given a 12-month 25% reduction in charges, and told it could be weeks or months before the problem is corrected. The problem is they keep offering new customers $15 a month DSL and my speed is no different than their speed and I pay $40 per month. AT&T has greatly overextended themselves and there is no attempt to resolve the problem since they keep adding too many new customers without upgrading routers and other necessary equipment. Location is Merced CA

Company: AT&T DSL Internet
Country: USA

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