Vivid Seats LTD
Refund Refused for Mistaken Ticket Purchase Despite Medical Condition

Went to what I thought was my local box office with excitement to purchase tickets to the Radio City Rockets in which it did have the same background. I check out the seat chart and continue to maybe purchased the tickets. So I proceeded to get the tickets and became very confused with prices and seating so I made the horrible mistake buying the tickets I tried to back out on but for some reason it did not happen or let me.

A few hours later I was in my email box and had a confirmation on the purchased and seen the amount and that the tickets which was $409.00 for 2 ticket amount any where else I can not afford that much for tickets I called them as soon as I read the email and I called and asked to be refunded and to cancel my order and that after receiving the email there was a 2 day shipping fee and yet in another email it said would take 3 months.

I realized what I had done and how I did not comprehend what I had done. I called and asked for a refund and they said no way they would give me one they said that I click on an agreement that I could not receive a refund or cancel the purchase. I shared with them that I have a medical condition that makes it hard for me to comprehend things and to process things correctly They still said no way would they give me a refund I asked them why they could not and as I said above that I agreed I could not have a refund still I can not remember that at all I also said why the tickets would take 3 months before they mailed out to me they then said that they did not have the tickets as of yet and then I asked if the tickets were not available why I could not have a refund and once again they said a agreed on the website.

I sent an email the next morning to ask for a refund and explained what had happen to me in my conversation the evening before and the only thing I received back from them was the automatic email saying they would get back to me with in 24 to 48 hrs which never happen I then called 3 times that day and shared with them what happen and about my comprehension problems and I had made a huge mistake each time they would continue say different things and I asked to talk to manager and they finally put me through to him his name was Jeff and I shared with him my needs and situation with my health needs and said he would get back to me next day and once again no call so I called him and he was busy and said he would call right back which he has not still. In a total I have sent 4 emails and at least 7 or 8 calls still the run around.

I truly do have an illness which I live each day not knowing if I can function properly in my comprehension or not as well as other physical health problems. It is hard to share this it has taken me 4 hours just to try and write this email to you if I have repeated myself please forgive me. Please if there is any way you can help me in this situation I would be thankful you can not I understand I will not be offended in any way thanks for taking the time reading email

Company: Vivid Seats LTD
Country: USA
State: Illinois
City: Chicago
Address: 2632 N. Halsted ST
Phone: 8668488499
Site: vividseats.com

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