At & T
Business Phone and Internet, Help! - Business Phone and internet service

I owned a business up until February 13. When I sold the business, the new owner wanted to have the AT&T phone & internet service transferred over to his name. We had to fill out forms, have them notarized, and then fax them back to AT&T, so we did. If they were not returned by February 14, my form stated the service would be disconnected. Well, I just found out on April 12, that the service never did transfer, it was still connected and still in my name. I contacted the new owner and come to find out, when he discovered the service never transferred to him he (with no way to contact me) tried to have the service disconnected and then opened up a new account in his name. Well, I spoke with someone named Ashley at AT&T (ac0962@att.com) on April 13 who seemed really nice and helpful. She assured me that everything would be taken care of and back dated until February 13, but now she will not respond to any of my emails. I have called AT&T back and spoke to a lady who was very rude and who stated I will have to pay the full bill up until now. She finally rudely put me on hold and came back to briefly say a supervisor would contact me and that was it. Now I am waiting, for what? For someone at AT&T to tell me I will be paying this bill in full. This bill of which I have had no knowledge of. Of which AT&T, according to their form, stated would either be transferred or disconnected as of February 14, seems to me was nothing but bad business practice. I am outraged. I currently have my home telephone service and internet with AT&T as well as three mobile phones that all average around $500 a month. I am fed up with AT&T and am going to switch to another company for all of these services. It is funny, AT&T is trying to get a one time $333 out of me for their screw up, when they are already making about $500 out of me every month, but about to loose that over this. I now want nothing more to do with AT&T. I want to cut all ties and leave. I will be advising anyone else to do the same while they can.

Company: At & T
Country: USA

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