Qwest
Four Months of Bills After Cancelling Service Within a Week

I have been fighting with Qwest for nearly four months. I terminated there service within a week when the internet was not fast enough for my needs (4 months of fighting for a week or less of service, just doesn't seem right). I keep getting bills from them for past due service and an unreturned modem that was returned within the week. I have made at least 6 calls. They tell me to wait for a final bill or tell me the balance has been cleared up, once to the point of saying I will get a statement/letter stating the fact that it was cleared up. That was 3 weeks ago and all I got was a debt collector calling me and writing to me that I owe a debt. And my favorite part is how they protect their managers so you can't get a hold of one of them for up to 48 hours. If it is your mess up then you better be available to clean it up at my convenience not yours.

Company: Qwest
Country: USA

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