Verizon FIOS
Install / Customer Service Nightmare

Like many more, I've been awaiting fios to become obtainable in my community for a long time. Lastly your day comes and also the salesperson comes door-to-door to signal us up. I spot my purchase and plan the shipping. Needing to consider your day down simply because they provide you with a screen from 8am-5pm for installation. I go to get emails and telephone calls the week before, week of, evening of, and hours before to verify I'd be there. Specialist never turns up. I contact at 5:30pm and have what occurred and after receiving moved around and waiting on-hold, I'm informed he continues to be on his approach! 7:15 sheets about I call-back plus they claim hes not arriving today and there is a third party confirmation that never happened for anything about the consideration. I actually donot understand what they're referring to. The man then continues to examine my first statement and informs me it'll be $170. This really is like $50 significantly more than exactly what the doorway-to-door man explained and that I possess the bill as evidence. Terrible experience, every time I'd contact some of their 800 numbers, they direct me to Pennsylvania due to my cell phone number, I've to describe that I reside in Virginia plus they move me, the following individual wishes my Verizon land-line number that I actually donot have nonetheless! I provide each individual my title number and bill number, simply to get moved and do the same once again like Groundhog's Evening. This moves on and on, I hung-up on atleast a couple from disappointment. I ended my purchase, complete waste of time.

Company: Verizon FIOS
Country: USA
State: Virginia
City: Alexandria

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