Verizon FIOS
Awful customer service, flaky internet reliability!

I've been a Verizon FIOS customer for 1 5 years today and I definitely regret it (the only real cause I've kept out this lengthy is the fact that my only additional choice is Comcast, who offer an equally annoying customer support expertise).

Issue Number 1: The instant net modem (Afctiontec manufacturer) supplied in my experience is just a bit of trash. Not only the main one I had been provided however the real manufacturer. Verizon technicians have experienced to displace it twice to date since once in some time it'll totally go wrong plus they WOn't supply me having a diverse manufacturer or design. Obtaining a new modem was a by itself — the final period, a telephone representative explained he was obtaining a fresh one delivered to my home and that I might do the installation myself. I never acquired it, and following calls arrived me with additional representatives who'd no method to monitor the bundle. Lastly, over per week later, I finally got to a repetition who had been wise enough to understand that no body had delivered the bundle since they're prohibited to do this. Then I'd to hold back many times to get a technology in the future around and do the installation herself which required 3 HOURS.

Issue Number 2: If youare a FIOS client calling the Verizon customer care centre, youare attached, particularly if you do not donate to their telephone support. Proceed, contact their #s. You will result in the payment department but that department cannot manage FIOS customers. They'll move one to another department and they're going to move you again. Each individual may request your phone #, get puzzled since your phone # is not a Verizon Wireless telephone. Should you provide them with your bill # they will get puzzled since the Verizon FIOS account #s have been in another structure which means you need to search during your statement to locate a separate bill #. When I'd to check out on a payment problem with no repetition I spoke to had use of that data, and that I was informed "you-can't keep in touch with that department". Well how do I follow-up? (I really couldnot, and fortunately the issue was solved in my own next statement. But imagine if it was not? I'd not have already been ready to complete something.)

Issue # 3: Payment issues. One continuing issue I am having are improper costs on my statement. I have spoken to repetitions before about that: the very first decided they must be removed but nothing was completed. The following one additionally decided, wasnot sure why it wasnot done however, subsequently attempted to credit me but she acknowledged me an adverse quantity, therefore GETTING ME much more.

And Also To summary my article, I am really about the telephone with Verizon at this time looking to get reveal payment record so I - can determine the point products I should not have now been billed for. I have been moved three times and each department informs me I have to be moved elsewhere. Onetime I had been used in a repetition within the incorrect condition. I am likely to stop my FIOS service following this. It is virtually exactly the same support whilst the additional wire and satellite businesses but I am fed up with needing to invest 3 hours every 1-2 weeks about the telephone with one of these clowns.

Company: Verizon FIOS
Country: USA
State: Maryland
City: Columbia

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