Verizon FIOS, phone
Suppoort

I'd Verizon DSL for quite some time and had no issues. It appeared significantly more than sufficient for all of US. But after way too many calls declaring how fantastic FIOS is I relented. That is once the trouble started. Irrespective of having numerous technicians appear to set up the optic fiber that had been already mounted last December, the FIOS statement was mounted on the incorrect phone-line within our 2 Verizon range home. The FIOS (information) was said to be installed to displace the DSL on my consideration, however the DSL was never switched off (DSL modem eliminated your day the FIOS modem was mounted) and also the FIOS was placed on another telephone. I had been billed for having DSL for all weeks after it had been actually eliminated. They consider the cash out-of my bank acct and that I didn't examine the expenses - my problem. I did so obtain a return. However the FIOS bill was turning up about the additional individuals telephone bill in problem.

We've attempted to obtain it fixed out since Nov, to no avail. After hours and hours about the telephone with perhaps 25-30 people I eventually quit a couple of months before. Our period may be worth significantly more than hearing bad muzak. However it got the very best of me. I hated creating organization inspections towards the additional individual to cover the FIOS. I truly all messed up after I named last Friday evening to test again. Exactly what a wreck that created. Everybody appears to comprehend we simply need the FIOS bill changed to my bill in the additional one, but nobody includes a idea just how to get it done.

The individual Friday evening stated they'd need to switch off the web for approximately 23 hours (for that 3rd period) to be able to create the payment change. Therefore, they switched off our web plus one of the telephones for the whole weekend. The telephone problem was solved Friday morning. The web/e-mail arrived on late Friday however the code was transformed meaning still another phone of an hour or so while somebody attempted to possess me re-enroll our Verizon balances. I had been sure that might mess material up-even worse! Fortunately a technology really named me while I had been on-hold using the additional telephone and stated he might solve the e-mail problem in a couple of minutes. He did, and stated he might repair the payment issue tomorrow! We'll see

Easily had an option I'd have left Verizon six months previously for the stress. I've no idea just how many real hours I allocated to the telephone but I'm not feeding after I declare it's atleast 30.

Company: Verizon FIOS, phone
Country: USA
State: Oregon
City: Beaverton

  <     >