Hewlett Packard Computer Products
Desktop Died in Two Weeks, Replacement Refused, Used Parts Offered

Model e9300z Product #AZ217AVA#ABA - Desk top PC
Consumer purchased product on 1/19 Shipping delayed
Computer died after 2 weeks. HARD DRIVE CRASH
Consumer replaced HD via tech support. Computer NOT OPERABLE - won't start
HP determined bad boot disks. Resent new - Computer still NOT OPERABLE
Customer made multiple calls to tech support in attempt to get computer working - has spent over 8 hrs on phone troubleshooting with tech support - Computer is not operable.
Cust requested replacement computer or refund - (less than 30 days of use).
HP REFUSED - Only offer was to repair NEW computer with USED PARTS.
Estimated 'repair' completion time and return to consumer not available/undetermined.
Purchased new product. Might be able to use a USED computer more than 60 days after purchase. This is a RIP OFF - "bait and switch'... Charge customers for NEW PRODUCTS and SUPPLY USED...

Company: Hewlett Packard Computer Products
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501
Site: hp.com

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