Century Link DSL
Misrepresentation of Services and Fees

I would like to begin by saying I used 2 hours and 13 units about the telephone with Millennium Link this morning.

Our web connection had appeared sluggish lately. I popped a talk to their customer support who'd me run a rate check. I had been at like 223 download and 120 post. The repetition recommended me to complete a reset of the device and energy it along. I did so that and reconnected having a repetition who stated I simply had a need to contact specialized solutions. And so I did what started the 2hrs and 13 units. The very first affiliate had me operate another velocity check that was 487 obtain and 123 post. She recommended all I really could be obtaining (because of my line-type membership) was 512 and also the 487 was within range. I had been still unsatisfied and so I was handed down to "Sophisticated" assistance. Sophisticated assistance recommended he'd examined my device also it was good and established my point membership was just for 512 however it seemed 768 was obtainable in my region. Obviously, he couldn't assist me-any more thus he handed me down to customer care who'd "large phone size having a delay of application. 38 minutes". Nicely Valerie got around the point several moments later and advised me I had been spending money on the1.5 pace (even more quickly compared to 768 I had been asking about.) And so I asked why I had been spending money on 1.5 but just receiving 512. Valerie didn't understand and agreed to matter me a credit of 24.99 and cost me 19.99 (Support for 768). I asked why she was just refunding me 30 days after I have been spending the 24.99 for 1.5 for atleast annually and clearly not getting hired. She explained it had been since it was the very first time I named to request. Confused, I inquired basically was designed to contact each month to make sure I had been obtaining the support I thought Millennium Link was supplying given that they were getting me for this. She described that I would have now been obtaining 1.5 someday previously, she didn't know-so she'd not credit me several month. Therefore, I requested, how may I have now been spending money on something which she currently informs me I'm not really permitted get. She stated the amenities might have altered. She got disappointed and stated I'd need to keep in touch with a technical support individual. After a lot more moments of waiting, a specialized support assistance affiliate registered the phone call and stated he would inform me what occurred after which clarify how these were likely to repair it. He explained they had fallen the basketball... After I started obtaining this support there is a higher amount of support in the region therefore the yards permitted for 1.5. Nevertheless fresh companies have been coming in the region and clients have been altering support (duh...) therefore the meter quantity was decreased plus they didn't inform me in addition to didn't reduce my statement. He agreed to provide me a credit of 12 weeks worth of the $5 distinction in expenses between your 768 and also the 1.5 (Observe they claim they do not have an interest rate for 512 anymore - evidently it had been 24.99/mo.) Then he continued to describe that it seemed there was some function being completed in my own region and occasionally I ought to contact them-and ask if your quicker pace was accessible of course if it had been, they might change it out also it might even be cheaper... Therefore beginning Friday, I ought to have 768 pace along with a $60 credit and that I imagine I'll create a regular phone in their mind to ensure I'm receiving what I settled for.

This is how you verify your pace.

Http://63.162.197.68/

Enter your telephone number (with dashes) and press assessments. Be sure you are near to the speed-you believe you're spending money on.

Later at night, my friend calls and claims he noticed the e-mail I directed everybody about millennium link which he gets 1.5. And so I contact them back. Clarify the problem about how exactly my friend gets 1.5. The repetition informs me that I'm receiving is 768 and my friend may contact if he wishes. I several way him in and (incidentally, he's a marketing main at ECU). He convinces her to possess meter check completed and also to set my point at 1.5. I work 1.5 ALL weekend without any issue. Millennium Link calls Tuesday evening and stated Meter read-only established my point at 1.0 plus they do not provide that pace so that they will soon be bumping my point and my neighbors to 768. And so I questioned easily have now been applying it why cannot I simply contain it? She couldn't tell me. This is actually the only ISP below. I'm prepared to transfer.

Company: Century Link DSL
Country: USA
State: North Carolina

  <     >